Terms & Conditions

Welcome to Mustakin Creation. These Terms and Conditions (“Terms”, “Agreement”) govern your use of our website www.mustakincreation.com (the “Site”), products, and services. By accessing or using this Site, purchasing products, or engaging with our services, you agree to be bound by these Terms.

Please read them carefully. If you do not agree with any part of these Terms, you should not use our website or purchase our products.

1. Company Information

  • Business Name: Mustakin Creation

  • Email: mustakincreation25@gmail.com

  • Phone: +91 7047912815

  • Address: Barbhagabatipur, Haqqani Masjid, Paschim Para, Howrah – 711303, West Bengal, India

  • Nature of Business: Fashion Apparel – Design, Manufacture, and Sale

2. Eligibility

By using this website or purchasing products, you confirm that:

  1. You are at least 18 years of age, or using the Site under the supervision of a parent or guardian.

  2. You agree to provide accurate, current, and complete information when registering, ordering, or interacting with us.

  3. You are not prohibited by any law from entering into contracts or using our services.

3. Use of Website

  • The website is provided solely for your personal, non-commercial use.

  • You may not copy, reproduce, sell, resell, or exploit any portion of the Site without prior written permission.

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

4. Product Information

  • We strive to display our products, descriptions, and prices as accurately as possible.

  • Colors and appearances may vary slightly due to photography, lighting, or display settings.

  • Product availability may change, and we reserve the right to discontinue or update items without notice.

5. Orders & Payment

  1. Placing Orders

    • By placing an order, you make an offer to purchase selected products under these Terms.

    • Orders are subject to acceptance and availability.

  2. Payment Methods

    • We accept online payments through secure gateways, including UPI, net banking, debit/credit cards, and wallet payments.

    • Cash on Delivery (COD) may be available on select orders.

  3. Pricing

    • Prices are listed in INR (₹) and are inclusive of applicable taxes unless stated otherwise.

    • We reserve the right to update prices at any time without prior notice.

6. Shipping & Delivery

  • We aim to process and dispatch all confirmed orders within 1–3 working days.

  • Delivery timelines typically range between 5–10 business days, depending on the destination.

  • Delays may occur due to unforeseen circumstances (logistics delays, natural events, strikes, etc.). Mustakin Creation is not liable for such delays.

  • Delivery charges, if applicable, will be displayed during checkout.

7. Returns, Refunds & Exchanges

We want you to be satisfied with your purchase. Please review our Return & Refund Policy (available on the Site).

Key highlights:

  • Eligible returns/exchanges must be requested within 7 days of delivery.

  • Products must be unused, unwashed, and returned in original condition with tags/packaging intact.

  • Certain items (innerwear, clearance products, personalized items) may not be eligible for returns due to hygiene and safety reasons.

  • Refunds will be processed within 7–14 business days after product inspection.

  • Shipping costs for returns may be borne by the customer unless the product received was defective or incorrect.

8. Cancellation Policy

  • Orders may be cancelled within 12 hours of placing them by contacting our support team.

  • Once shipped, orders cannot be cancelled.

9. Intellectual Property Rights

  • All content on this Site, including text, images, designs, graphics, logos, and software, is the property of Mustakin Creation or licensed to us.

  • Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

10. User Conduct

When using the Site, you agree not to:

  • Post or share unlawful, harmful, defamatory, or obscene content.

  • Attempt to hack, interfere, or disrupt the functioning of the website.

  • Misuse our products or services for illegal purposes.

Violation may lead to termination of your access and legal action.

11. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using our services, you consent to our data practices.

12. Limitation of Liability

  • Mustakin Creation is not liable for any direct, indirect, incidental, or consequential damages resulting from use of our website, products, or services.

  • We make no guarantees regarding uninterrupted service, accuracy of information, or error-free operation.

  • Product misuse or negligence is solely the customer’s responsibility.

13. Indemnification

You agree to indemnify and hold harmless Mustakin Creation, its employees, affiliates, and partners from any claims, damages, losses, or expenses arising out of:

  • Your misuse of the Site or products.

  • Violation of these Terms.

  • Infringement of intellectual property rights.

14. Third-Party Links

  • Our website may contain links to third-party websites.

  • We are not responsible for the content, policies, or services of external sites.

  • Accessing third-party sites is at your own risk.

15. Force Majeure

We are not responsible for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, strikes, internet outages, pandemics, or government actions.

16. Termination

We reserve the right to suspend or terminate your access to the Site or services without prior notice if you:

  • Breach these Terms,

  • Misuse our services, or

  • Engage in fraudulent or unlawful activities.

17. Governing Law & Jurisdiction

  • These Terms shall be governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Howrah, West Bengal.

18. Changes to Terms

Mustakin Creation reserves the right to update, revise, or modify these Terms & Conditions at any time.

  • Updated terms will be posted on the Site with a revised date.

  • Continued use of our services after changes implies acceptance of the updated Terms.

19. Customer Support

For any questions, concerns, or clarifications regarding these Terms & Conditions, please contact us:

We aim to resolve all queries within 24–48 business hours.

20. Final Acknowledgment

By accessing our website or purchasing products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. You also agree to comply with applicable laws and regulations while using our services.

At Mustakin Creation, we are committed to building a fair, transparent, and trustworthy shopping experience. These Terms & Conditions are designed to protect both our customers and our business while ensuring a smooth fashion-shopping journey for everyone.